Terms and Conditions

TERMS & CONDITIONS OF TENANCY as at 31/1/13 The terms and conditions of the holiday letting as agreed by both parties are as follows and departure from same by you permits the owner or agent to refuse the key, amend the rent or immediately terminate the occupancy.

  1. The premises are let to you for holiday purposes only for the period stated on the receipt. The premises are available after 2.00 p.m. on the day of arrival and are to be vacated by 10.00 a.m. on the day of departure. If not vacated by 10.00 a.m. an extra day will be charged. The premises are to be left in a clean and tidy condition. Please do not turn refrigerator off, but leave on LOW.
  2. All properties under management with Raine & Horne Laurieton are rented on a fully self contained basis and are privately owned. In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation for the owner or Raine & Horne Laurieton to compensate or discount.
  3. A reservation fee of 50% plus booking fee and portal fee  is required within 3 days to confirm the booking. If not paid within 3 days, the booking will be cancelled without notification. Balance of tariff is due 1 month prior to arrival date, (except for Christmas bookings). For Christmas bookings, 50% plus booking fee and portal fee must be received by 30th June and full payment received by 1st November. BOOKING FORM TO BE COMPLETED AND RETURNED 1 month PRIOR TO COMMENCEMENT
  4. In the event of a cancelled booking by you, the deposit is not refundable unless the premises are rebooked for the entire period. No refund for any unused portion of confirmed holiday booking will be made.Cancellations are only considered if written notice is received 8 weeks prior to booking commencement date. The booking fee is non refundable. All cancellations approved will be subject to $55 cancellation fee plus booking fee and portal fee.(Please see cancellation policy for christmas bookings) Wotif fee automatically forfeited.
  5. The booking is made in good faith by us but may be subject to change as may be notified by the owner prior to the commencement of the booking. We cannot accept responsibility for actions taken by the owner of the premises outside our control. (Every reasonable endeavour will be made to offer alternative accommodation should this occur.)
  6. The number of occupants must not exceed the number stated or the number of beds, whichever is less. No tents are to be erected on the property. Vehicles parked at the property are not to be used for sleeping purposes. Caravans are not to be parked on the property. Extra mattresses are not to be taken into the property. If extra persons are at the property, proof of alternate local accommodation must be provided as proof the extra persons are only visiting. If this condition of tenancy is not adhered to , you will be asked to leave the property immediately and no monies will be refunded to the guests.
  7. Under NO circumstances are Pets allowed on any holiday property unless previously stated.
  8. Tenants are responsible for safekeeping of accommodation keys. Duplicates are NOT always available. Tenants already in occupancy requiring a key from the Agent or his representative after office hours, will be charged a service fee of $50.00. Tenants are liable for damage caused when doors have to be forced open owing to keys being lost or for the cost of a locksmith being called.
  9. All damage, breakages or losses to the property and/or furniture and furnishings are to be reported to the Agent within 24 hours. Under no circumstances should furniture be moved. Tenant must respect the property at all times. Fish are not to be cleaned or oysters opened on the premises.
  10. No responsibility is taken for tenants personal property left on the premises. A handling fee of $55 plus postage will be charged when guests request lost property to be collected, stored or returned. Items left by tenants will be disposed of within 14 days unless claimed by tenant.
  11. No person on the premises shall be guilty of conduct that is a nuisance to adjoining or neighbouring occupiers. In home units, Strata Title Law must be observed.
  12. In the event of the property being offered for sale, the tenant agrees to allow the owner or his agent to inspect the property with prospective purchasers during reasonable hours by appointment.
  13. The tenant agrees to allow the Agent or his nominee to enter accommodation to arrange necessary repairs and tenant agrees to allow the agent or nominee to enter accommodation if the agent suspects that the premises has been vacated or that the premises is being misused. Misuse also includes more people at the property than permitted.
  14. With telephone or postal bookings, any printed, written or verbal description of the premises by the agent or an employee is made in good faith. No responsibility for misdescription will be accepted. Please choose your property carefully using the information provided on our comprehensive websites and/or brochure. There is no provision to change properties on your arrival if you are unhappy with your choice.
  15. In the case of apartments, units or villas, car parking or carports are usually numbered. Extra vehicles, boats etc are to be parked outside the grounds, or other satisfactory arrangement made with the agent .
  16. In the event of renovation/building work being carried out in or near the holiday premises, such work is beyond our control and we cannot accept responsibility for any disturbance, noise or inconvenience you may suffer as a result. No discount will be negotiated for any of the above.
  17. Keys should be collected from our office at Laurieton Mall, 80 Bold Street, Laurieton, during normal office hours. Unfortunately, keys will not be available at the Lake Cathie office.NO keys will be left in our after hours safe unless booking is paid in full and booking form returned with credit card details.
  18. Tariffs are subject to change without notice. We cannot be held responsible for bookings without prior inspection if the accommodation is unsatisfactory.
  19. Due to the high demand for annual rebooking, bookings should be made during your stay and confirmed with a $200 deposit plus booking fee. REBOOKINGS WILL NOT BE ACCEPTED ON SATURDAY OR SUNDAY.
  20. Failure to comply with the above conditions will result in immediate termination of your tenancy.
  21. It is the tenant responsibility to place GARBAGE BINS out on the DESIGNATED night and brought in. It would be appreciated if all garbage could be placed in plastic bags, before placing in the RED bin. Please place only recyclable items in YELLOW to avoid contamination. A fee will be charged for removal of rubbish & cleaning of bins if they are not collected for this reason.
  22. RECYCLING BINS – YELLOW LID are collected every second week on the same day as normal garbage. Observe neighbouring properties for correct placement of bins. If incorrect rubbish is placed in these bins, council will not collect and a fee for emptying will be charged.
  23. Linen is not provided. Tenant will need to provide sheets,towels,bathmats, teatowels, dishwashing detergent, soap and toilet paper . Please note Linen can be hired through a hire company if required.
  24. No responsibility or liability is accepted for personal belongings at the property.
  25. A booking fee is charged for every booking and a 1.5% credit card fee is charged for credit card payments

Please note Credit Card details will be retained as a security deposit for any extra costs incurred for repairs, cleaning and excessive rubbish removal. A booking form with all details must be completed prior to tenancy. These details will be deleted at the end of the month in which the booking occurred. Debit cards will not be accepted as security, If credit card details are not provided $500 deposit bond will be charged.

Please read these Terms and Conditions of your holiday letting contract carefully as any departure from it permits the owner or his agent to refuse the key, amend the rent, enter the property or immediately terminate the tenancy.
CANCELLATION POLICY: SPECIAL CONDITIONS APPLY FOR CANCELLATION. Cancellation of confirmed bookings are refunded only on the following basis
i) Written notice of cancellation or change of dates is received 8 weeks prior to arrival date.

ii) If within the 8 week period, refunds can only be made when the premises are relet for an equal number of days/dollar value for the period of the confirmed booking.

iii) Changes to confirmed booking dates can only occur subject to i or ii.

iv) No refund on any unused portion of a confirmed holiday booking will be made.

The exception to the above is for Christmas bookings, cancellation is permitted prior the end of June if written notice is received in writing. In this instance only, the booking may be cancelled forfeiting $55 deposit  the booking fee and portal fee. All cancellations must be in writing. All cancellations are subject to a $55 cancellation plus booking fee and portal fee. If booking through Wotif, wotif fee is automatically forfeited.

Please note credit card details will be retained as security deposit of up to $500 (tariff dependent) to cover any costs incurred for repairs to, extra cleaning of or removal of excessive rubbish from the property in which you stay. A booking form duly completed, must be forwarded to this office along with PHOTO ID 1 month before tenancy has commenced. Should credit card details not be supplied, $500 cash deposit will need to be lodged as security deposit. Debit cards are not accepted as security. Refund of same will be made by cheque approximately five business days after your departure.

Disclaimer:Newhawk Holdings Pty. Ltd. has endeavoured to maintain the accuracy of the content with this site, however from time to time, aspects of the content may be out of date. Certain information is provided by others including landlords, and for that we accept absolutely no responsibility for its accuracy. Newhawk Holdings Pty. Ltd., and any representatives, makes no warranty, express or implied, including, but not limited to, the warranties of merchantability, fitness for a particular purpose, and freedom from infringement, nor assumes any legal liability or responsibility, for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, in any of these materials. Newhawk Holdings Pty. Ltd., and any representatives, specifically disclaims any other warranties, guarantees, and promises, whether or not stated in full in this document.